UI Overhaul of a Government Services App
UI Redesign & Accessibility
The Challenge
The government services app served over 500,000 citizens but had poor usability scores and accessibility compliance issues. Citizens struggled to complete basic tasks like renewing licenses or paying fees. The app needed a complete UI overhaul while maintaining accessibility standards for all users.
Research & Discovery
Accessibility Audit
Comprehensive WCAG 2.1 compliance review identifying 47 accessibility violations
User Testing
Usability testing with 20 participants including users with disabilities
Analytics Deep Dive
Analyzed 6 months of user data to identify most common task failures
Key Problems Identified
Complex Navigation
Users couldn't find services due to confusing menu structure and government jargon
Accessibility Barriers
Poor color contrast, missing alt text, and keyboard navigation issues
Form Complexity
Long, confusing forms with unclear error messages and no progress indicators
Design Solution
Simplified Information Architecture
Reorganized services by user needs rather than government departments, using plain language
Accessibility-First Design
Implemented WCAG 2.1 AA standards from the ground up with high contrast and keyboard navigation
Progressive Form Design
Broke long forms into steps with clear progress indicators and helpful error messages
Results & Impact
What I Learned
Working on a government project taught me the importance of inclusive design and the impact of accessible interfaces on real people's lives. I learned that accessibility isn't just about compliance—it makes the experience better for everyone. This project also highlighted how simplifying language and navigation can dramatically improve user success rates.